Customer Guarantees

Refund & Repayment Policy

Our transparent return, replacement, and repayment policy for all heavy duty truck spare parts and heavy machinery purchases.

Effective Date: July 2026
7-Day Quality Inspection & Return Window

At Emisco Investment Limited, we stand behind the quality of every heavy-duty component and machinery part we sell. If you receive a wrong part, damaged component, or factory defect, you may request a replacement, refund, or credit repayment within 7 days of receipt.

1. Eligibility for Return & Repayment

To qualify for a return, replacement, or repayment refund:

  • The item must be in its original, uninstalled condition with all OEM packaging, tags, and documentation intact.
  • The claim must be initiated within 7 calendar days of picking up your order or receiving delivery.
  • You must present your original Emisco Order Receipt or Order Reference ID.

2. Technical Inspection & Verification

Before any refund or repayment is issued, returned components (e.g., engines, gearboxes, electrical sensors, hydraulic pumps) must be inspected at our Lagos technical workshop.

Items Ineligible for Return or Refund:

  • Parts damaged by incorrect installation, welding, overheating, or unauthorized modification.
  • Electrical or electronic parts that have been plugged in or short-circuited by improper wiring.
  • Custom-machined or specially ordered heavy industrial machinery parts unless defective from factory.

3. Repayment & Refund Methods

  • Bank Transfer / Paystack Refund: Approved refunds will be remitted to your bank account or original card via Paystack within 3 to 5 business days following inspection approval.
  • Store Credit Repayment: Customers can opt for immediate store credit toward future purchases of alternative spare parts or machinery components.
  • Direct Replacement: If preferred, we will immediately dispatch an exact replacement component from our warehouse at no additional cost.

4. Shipping & Logistics Expenses for Returns

  • If the return is due to an error on our part (e.g. wrong part shipped or defective component), Emisco covers all return shipping fees.
  • If the return is due to customer error (e.g. ordering the incorrect part number for their vehicle), the customer is responsible for logistics costs.

Need to Initiate a Return or Request a Repayment?

Contact our Lagos customer care team directly with your order reference number and our representatives will assist you promptly.